Got a Letter from the ATO? Here’s How to Handle It

Receiving a letter from the ATO can make your heart skip a beat. Maybe it’s about a BAS, super, or a payment they’re expecting. It’s normal to feel anxious, but most letters are fixable, and acting quickly is key.

You might be thinking: “Did I do something wrong?” or “Am I going to get in trouble?” The truth is, letters like this are incredibly common, even for small business owners who have everything organised. Life happens. Clients get busy, invoices pile up, software changes — and suddenly an ATO letter lands in your inbox or mailbox.

Here’s the reality:

• Ignoring the letter can lead to penalties or interest, but

• The sooner you respond, the sooner these costs stop

Here’s what you can do immediately:

• Don’t ignore it. Ignoring it won’t make it go away.

• Read carefully. Check for due dates, requested information, and any amounts mentioned.

• Call Jess. This is the easiest step — Jess can explain everything in plain English, work out what’s needed, and guide you through the process.

Common reasons for ATO letters:

• Late or Missing BAS – If your Business Activity Statements are overdue, the ATO will send reminders or notices.

• Underpayment of Tax or Super – Letters can be sent if the ATO thinks you’ve underpaid GST, PAYG, or superannuation obligations.

• Outstanding Debts or Penalties – If there are unpaid debts, interest, or penalties, the ATO will issue a notice detailing the amounts owed.

• Reporting Errors or Inconsistencies – Discrepancies between what you reported and what the ATO has on file (from employers, banks, or other data) can trigger a letter.

Remember: 

Letters from the ATO are common, even for organised businesses. The key is to act quickly — the sooner you act on the letter the less it will cost and the less stress you’ll have.

Stop stressing and take control today. Call or email Jess — she’ll have you sorted in no time, no panic, no confusion.

Contact Jess